Return conditions
Are you not satisfied with the ordered item after all? You can return new, unused items within 30 days of receipt.
Lovens offers a 2-year warranty on manufacturing and production defects.
Sign up
Register your return by filling out the return form below. After you have registered the return, we will schedule a pickup with you via GLS, so that your package will be picked up on the agreed day and returned to us.
Packaging
Pack the items in their original condition and packaging into the box.
Shipping
Keep the shipping receipt safe.
The cost of the return shipping is on us.
Refund
If the return and/or warranty conditions are met, we will refund the costs you incurred (purchase price and original shipping costs) within 14 days after your cancellation.
Return form
Not satisfied with the ordered webshop item? You have the option to return the item within 30 days of receipt. Follow the steps below. Register your return by filling out the return form below.
After registering the return, you will receive a DHL return label from our aftersales department.
Return Webshop Item
Form
Questions about returns
How should the accessories be packed for shipping?
Pack the items in their original condition and packaging into the box.
Where should the return label be placed on the packaging?
Attach the return label visibly on the box.
What should you do with the proof of shipping after shipment?
Keep the shipping receipt safe.
When will we issue the refund?
If the return and/or warranty conditions are met, we will refund the costs you incurred (purchase price and original shipping costs) within 14 days after your cancellation.
Return shipping costs
The cost of the return shipping is on us.
What should you do?
Packaging
- Pack the items in their original condition and packaging into the box.
- Attach the return label visibly on the box.
Shipping
- Keep the shipping receipt safe.
Refund
When will we issue the refund?
If the return and/or warranty conditions are met, we will refund the costs you incurred (purchase price and original shipping costs) within 14 days after your cancellation.
Return shipping costs
The cost of the return shipping is on us.
